This is a private Web Site for use only by our clients. Informations sur votre appareil et sur votre connexion Internet, y compris votre adresse IP, Navigation et recherche lors de l’utilisation des sites Web et applications Verizon Media. 5. Western Union also admitted to criminal violations in its settlement with the Department of Justice. Stop payment on an outstanding Money Order is completed only when the request has been submitted and processed. In most cases, you can fill the Trace/Refund Request, and your refund will be sent to you within 30 days. WU RELIES ON THE INFORMATION YOU PROVIDE US TO SEND MONEY. IF YOU DO NOT OPT OUT, YOU WILL WAIVE ANY RIGHT TO A TRIAL BY JURY OR JUDGE IN COURT AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION. WU may make money from fees associated with use of a Card or MWallet. The agreement with the Account Provider governs use of an Account and provides the rights and liabilities of the holder of the Account. SPECIAL TERMS FOR TRANSACTIONS TO ACCOUNTS: Where available, WU may allow You to credit a Receiver's Account. WU may reduce this amount if You demonstrate hardship. Sharing is caring. There's always the possibility — as with a check — that the money order might go missing or never be collected, so MoneyGram does have a refund process. IMPORTANT NOTICE FOR TRANSACTIONS TO "ACCOUNTS" (AS DEFINED ABOVE): PLEASE MAKE SURE THE ACCOUNT NUMBER, BANK DETAILS, CURRENCY SELECTED, AND/OR CARD OR MOBILE PHONE NUMBER ARE CORRECT BEFORE SENDING. We also collect information from many sources and may collect, track and combine information across devices, platforms and channels. You must file a claim by May 31, 2018. B. Western Union Free Shipping Policy. LIMITATIONS OF LIABILITY: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (1) IN NO EVENT SHALL WU BE LIABLE FOR DAMAGES WHETHER CAUSED BY NEGLIGENCE ON THE PART OF ITS EMPLOYEES, SUPPLIERS OR AGENTS OR OTHERWISE, BEYOND THE SUM OF $500 (in addition to refunding the transfer amount and transfer fee and except as provided in California Financial Code § 2102); and (2) IN NO EVENT SHALL WU OR ITS AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR THE LIKE. The English language version controls if there is an inconsistency between English and non-English Agreement versions. C. LINKS TO OTHER SITES: The Website may contain links and pointers to other World Wide Web Internet sites and resources (the "Linked Sites"). Qualifying refunds for transactions within the U.S. will be made within 45 days of receipt of Your valid written request. If an Agreement provision is found invalid, remaining provisions shall be valid. WU and its Agents may refuse to provide Services to any person. Western Union money transfers are generally quick and can be done at numerous locations. Location may be obtained at any time while logged into the website, mobile and tablet devise sites and applications (the “Website”). 11. Western Union review rated 1.0/5.0: I am using Western Union for last 2 years. In the second transaction, You are engaging WUIS to convert Your money into the correct currency and make the funds available to Final Receiver outside the U.S. Every time I make transaction online they hold money based on my dad country of origin and because of my name. Vous pouvez modifier vos choix à tout moment dans vos paramètres de vie privée. This Agreement is governed by Colorado law without regard to conflicts of law rules. We have secure and reliable money transfer locations all over the world. 9. If any part of this paragraph is deemed invalid, it shall not invalidate the other parts. In the first transaction, You are engaging WUFSI and its Agents to collect Your money and make it available to WUIS. Information provided to WU shall be truthful and complete. REFUNDS: Subject to applicable law: (i) transactions may be canceled for a refund of the transfer amount, unless the funds have been picked up or deposited at the time WU receives Your written request; (ii) for certain services, excluding WU's bill payment and prepaid products and services, WU may provide a transfer fee refund if funds are not available within the specified timeframe; and (iii) WU may charge You a fee to refund the transfer amount back to You in those instances where Receiver rejects Your funds. As used in this Agreement, "WU" or "Western Union" refers to WUFSI for transactions sent within the U.S., and WUFSI and WUIS for transactions sent outside of the U.S., and "Agent(s)" refers to U.S. agents of WUFSI and/or international agents or representatives of WUIS, as applicable. You can file the claim online. THOSE DETAILS MAY INCLUDE NAME, BILLING ADDRESS, EMAIL, AND PHONE NUMBER. The Department of Justice (DOJ) has begun its second distribution of approximately $147 million in funds forfeited to the U.S. Government from the Western Union Company to approximately 33,000 victims located in the United States and abroad. Unless required by applicable law, WU accepts no responsibility to You nor to any Account holder, for any fees imposed on Receiver by the Account provider. The convenience of sending money with Western Union is a helpful advantage in a fast-paced society. You will receive a refund if the money order has not been used. LOCATION BASED SERVICES: You acknowledge and authorize that information concerning the location of your mobile device, tablet or computer may be used to assess location. The US Department of Justice has set up a website where victims can file a claim online or by post. Victims from all over the world will be eligible to apply for a share of the refund pot, provided they sent a money transfer through Western Union between 1 January 2004 and 19 January 2017 to a fraudster. This refund program is for people who used Western Union wire transfers to send money to scammers. If the currency You select for Your transactions is not the currency in which an Account is denominated, the Account Provider may convert the funds at its own currency exchange rate or reject the transfers. Your use of an Account must be limited to personal or individual use only and not for use by or on behalf of any business or legal entity. Add your opinion. Fees, foreign exchange rates, and taxes may vary by brand, channel, and location based on a number of factors. * Western Union also makes money from currency exchange. Obtain a Trace/Refund Request form from the vendor where you purchased the money order even if you do n Refund requests made on the same day will always include the charges as well as the principal send amount. If it has been used, you will receive a copy of the cashed money order for your records. "Receiver(s)" or "Final Receiver(s)" means the recipient designated by the consumer ("You" or "Your") to receive funds sent by You in the Expected Payout Location ("EPL"). Subject to applicable law, the actual or estimated currency exchange rate applicable to Your transaction will be provided on the written disclosures provided to You by WU. WUIS PROVIDES THE NON-U.S. Service and funds availability depend on certain factors including the Service selected, the selection of delayed delivery options, special terms applicable to each Service, amount sent, destination country, currency availability, regulatory or consumer protection issues, identification requirements, delivery restrictions, agent location hours, and differences in time zones. U.S. currency is converted to foreign currency at an exchange rate set by WU unless the laws of the EPL do not permit WU to set an exchange rate. ! WHEN YOU SEND MONEY OUTSIDE THE U.S., SERVICES ARE PROVIDED JOINTLY BY WUFSI AND WESTERN UNION INTERNATIONAL SERVICES, LLC ("WUIS"). Any arbitration shall take place on an individual basis; class actions or arbitrations are not permitted. I reviewed Western Union transfer policy in an attempt to understand what i have done wring and insee nothing. Get a refund on a Western Union money order by taking your proof of purchase receipt to the location where you purchased the money order. The bank or other provider of an Account, including card issuers (the "Account Provider") may impose additional fees on Your Account. However, Western Union also extends this service to recipients. If Western Union does not receive authorization from the Account Provider, the transactions will not be processed, and funds will not be transmitted to the Final Receiver. PORTION OF THE SERVICES ARE TYPICALLY PROVIDED THROUGH A WESTERN UNION, VIGO, OR OV AGENT. The FREE shipping applies only to pre-paid credit cards, as all other services are done wirelessly. You may direct us to limit certain disclosures, and Your choice will apply until You change Your choice or we delete Your data. Payouts will generally be made in the national currency of the EPL ("Local Currency"). You agree that reliance upon any opinion, advice, or information displayed on or otherwise available through any Linked Site shall be at Your sole risk. THE SERVICES, AS DEFINED BELOW, ARE PROVIDED TO YOU SUBJECT TO THE FULL TERMS AND CONDITIONS AND APPLICABLE LAW. Receiver may be able to elect a payout method that differs from the payout method You specify; You authorize WU to honor Receiver’s election of payout method. This Agreement is governed by the Federal Arbitration Act, and any award shall be subject to judicial confirmation. Additional information regarding the Services may be obtained in this Agreement, at wu.com, vigousa.com and orlandivaluta.com, depending on the Services you choose. You can request a Western Union money order refund through DoNotPay and Western Union directly. For years, many people who lost money to scams sent their payment through a Western Union wire transfer. GENERAL: This Agreement, together with all items incorporated by reference, embodies the entire understanding among the parties. You should direct any concerns regarding any Linked Site to such Linked Site's site administrator or webmaster. Receiver's agreement with the Account provider governs Receiver's rights, liabilities and fees (including fees to transfer cash out of a Card or MWallet), and the Account provider may impose its own restrictions regarding funds availability, limits that may be transferred to or held in Accounts, hours of operations, holidays or other limitations. Recipients may include financial and non-financial companies, service providers, government agencies and direct marketers. In some countries, You may designate a payout currency other than the Local Currency; however, the alternate currency You choose may not be available at all Agent locations. I have now waited nearly 7 weeks and still no refund. Send money online to 200 countries and territories with more than 500,000 Western Union agent locations. Receivers who choose to receive funds through a payout method other than cash or in a currency other than the one You selected may incur additional fees to access funds. Scammers contacted people and promised prizes, loans, jobs, discounted products or other financial rewards in exchange for money upfront. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. RESOLUTION OF DISPUTES: Unless You opt out as set forth below, any dispute arising from or relating to this transaction shall be resolved by final and binding arbitration. For transactions sent outside the U.S., EPL generally means any Agent location in the destination country You identify. THIS INFORMATION MAY ALSO INCLUDE LOCATION INFORMATION, IF AVAILABLE. WU may issue Your refund through a Western Union money transfer or WU may issue the refund to the credit / debit card or bank account that was used to pay for the transaction. Neither company has any kind of refund policy, money sent is money gone forever. INTELLECTUAL PROPERTY: The Western Union Website, the Services, the content, and all intellectual property therein (including but not limited to authors, patents, database rights, trademarks and service marks) are owned by Western Union, its affiliates or third parties, and all right, title and interest therein and thereto shall remain the property of Western Union, its affiliates and/or such third parties. Western Union GlobalPay allows clients to streamline their payment processes, help reduce errors and payment costs, help and improve cash and risk management. 3. Certain countries and/or jurisdictions may impose a tax, fee and/or tariff on Receiver's receipt of, or access to, transferred funds. 12. Nos partenaires et nous-mêmes stockerons et/ou utiliserons des informations concernant votre appareil, par l’intermédiaire de cookies et de technologies similaires, afin d’afficher des annonces et des contenus personnalisés, de mesurer les audiences et les contenus, d’obtenir des informations sur les audiences et à des fins de développement de produit. WU may issue Your refund through a Western Union money transfer or WU may issue the refund to the credit / debit card or bank account that was used to pay for the transaction. In some destinations Receiver may be required to provide identification, a test question answer or both to receive funds in cash. You and Receiver agree not to use Services for escrow purposes. 6. INTERNATIONAL TRANSACTIONS, CURRENCY EXCHANGE: When You send money outside the U.S., You are contracting with both WUFSI and WUIS, which are conducting two separate money transfer transactions in order to make the money available to Final Receiver. KIRA ROBBINS 11 SEP 2015 CLASS. Each time You use your Account to pay for Services, You agree that Western Union is authorized to charge Your Account for the total disclosed to You relating to the transactions. Western Union Return Policy. You can request a refund for a Western Union money order if it hasn't been used or received, or if it is lost, damaged or stolen. ... Blog | Help | Fraud Awareness | Investor Relations | Careers | Western Union Foundation | News | Become an agent | Payment Solutions | Intellectual Property | Online privacy statement | State licensing | File a complaint | Law Enforcement Subpoena Information | Terms & Conditions | Site map . Any difference between the rate given to You and the rate received by WU will be kept by WU (and, in some cases, its Agents) in addition to the transfer fees. In addition to the transfer fees, which are charged by WUIS, a currency exchange rate will be applied. PLEASE REVIEW ALL TRANSACTION DETAILS FOR ACCURACY BEFORE CONTINUING YOUR TRANSACTION. PRIVACY: We may collect and disclose personal information to third parties as explained in our Privacy Statement. The first refunds are going to people who signed and returned a pre-filled claim form and agreed with the dollar amount stated on the form. WU is not responsible for the currency exchange rate that will be applied if Final Receiver chooses to receive a currency other than the currency You selected. In fact, ... > CLASS ; COLLEGE ; TESTS ; VOCAB ; LIFE ; TECH ; How to Cancel a Western Union Transfer. The fee to replace a lost or stolen USPS money order is $6.25. I was sending money to my dad every month. We collect personal information, for example, when You transact with us (e.g., using the Services) and other companies; submit information on applications, forms, and by other means; use or visit our or other apps or online sites; enter a promotion; register for communications; or join a loyalty program. Western Union money transfers are generally quick and can be … The name Western Union and other names and indicia of ownership of the Services are the exclusive marks of Western Union or other third parties. Western Union sells money orders online and at more than 550,000 locations. Additionally, not all places that cash money orders cash Western Union money orders in particular. Can you claim a Western Union refund? Find a Western Union location near you and access our services wherever you are. In most cases, you can fill the Trace/Refund Request, and your refund will be sent to you within 30 days. Messaging and notification services may be included for additional fees. Most Western Union agents sell money orders but don’t cash them. Information disclosed may include financial data (e.g., information on transactions with us and other financial matters), contact information, identification, computer, mobile device and social network information.   But prices may rise if you don’t have a copy of your original receipt or if you want to expedite the process. For transactions sent within the U.S., EPL generally means any Agent location in the destination state or U.S. territory You identify. 1. Postal Inspection Service. Pour autoriser Verizon Media et nos partenaires à traiter vos données personnelles, sélectionnez 'J'accepte' ou 'Gérer les paramètres' pour obtenir plus d’informations et pour gérer vos choix. Western Union is not responsible for actions taken by the Account Provider, such as improperly posting the transactions. You shall indemnify WU and its Agents for all losses of any kind (including attorney fees) arising out of any Agreement breach by You or Receiver. Like most issuers, the company refunds purchasers for money orders that are lost, stolen or destroyed. Neither WU, nor its Agents, endorse or recommend the services of any Card or MWallet provider. 7. However, Western Union will not be liable where: (1) You do not have enough money available in Your Account; (2) Your Account is closed or withdrawals restricted; (3) the transaction exceeds dollar or frequency limitations imposed by Western Union or Your Account Provider; (4) circumstances beyond Western Union's control (such as flood, fire, power outages, mechanical or system failures); (5) Your Account Provider does not honor the transactions, the transactions are not processed or the transactions are returned by Your Account Provider; (6) Your instructions are lost or delayed in transmission to Western Union; (7) Western Union fails to process your transactions because of a reasonable security concern or the Service option has been discontinued or suspended, or Western Union otherwise advises You that Your request will not be processed; and (8) other exceptions allowed by applicable law. I have switched to moneygram. Links do not imply that Western Union is associated with or legally authorized to use any trademark, trade name, logo or author symbol displayed in or accessible through the links, or that any Linked Sites are authorized to use any trademark, trade name, logo or author symbol of Western Union or any of its affiliates. OTHERWISE, MONEY MAY BE SENT TO THE WRONG ACCOUNT AND MAY NOT BE RECOVERED. How do I cancel my money transfer and get a refund? You shall not (i) use any robot, spider, scraper or other automated device to access the Website or Service; or (ii) remove or alter any author, trademark or other proprietary notice or legend displayed on the Website (or printed pages thereof). Western Union has agreed to pay a penalty of US$586 million to the United States’ Department of Justice (DOJ) after admitting to aiding and abetting wire fraud. In most cases, Receiver must be enrolled in a Card or MWallet program in order to receive a transaction. THE U.S. Request a Refund Over Email, Letter, or Fax if You Have Your Original Money Order or Receipt You will need your original money order or receipt to complete this request. The easiest way to cash your Western Union money order is to deposit it into your bank account, wait for it to clear, and then withdraw the money. SPECIAL TERMS FOR INTERNATIONAL TRANSACTIONS: Notwithstanding the foregoing, and subject to applicable law, international transactions may be canceled for a full refund of the transfer amount and fees paid within 30 minutes of payment, unless the funds have been picked up or deposited. I sent money using WU Pay at monday and they said that my recipient will receive money in 1-3 Days. You can submit your refund request with or without the money order's serial number, but it's faster and costs … If you google "Western Union scam", "fraud moneygram scammer" or … Western Union may use the Automated Clearing House ("ACH") network, book transfer, electronic funds transfer, wire transfer or other methods to process transactions relating to an Account. WU does not guarantee delivery or suitability of goods or services paid for with Services. Fees and rates subject to change without notice. The arbitration will be administered by National Arbitration and Mediation ("NAM") under its Comprehensive Dispute Resolution Rules and Procedures, which are available at www.namadr.com/downloads.cfm or by writing to 990 Stewart Ave., 1st Fl., Garden City, NY, 11530, and explain how to initiate arbitration. © 2020 Western Union Holdings, Inc. All Rights Reserved. Western Union is not an escrow service provider. Perhaps it might turn up one day! It supersedes all prior understandings and cannot be modified orally. The arbitrator shall also decide what is subject to arbitration. Western Union may by law be liable for damages caused by its failure to debit Your Account in accordance with these terms and conditions, in the correct amount or in a timely manner when properly instructed by You. Get a refund on a Western Union money order by taking your proof of purchase receipt to the location where you purchased the money order. With the deadline fast approaching, we know two things: (1) there will probably be a rush of 10. With your original money order or your receipt: Complete and sign and date the money order tracing-refund request on the back of the money order receipt or … By clicking on the Get Started button, you agree to abide by the terms and conditions governing this Service. You may opt out of arbitration within 30 days after initiating a transaction by calling 1-800-325-6000 (WU), 1-866-519-0433 (Vigo) or 1-800-515-5505 (OV). The Services offered by Telecomunicaciones de Mexico ("Telecomm") are only available at Telecomm locations. I cancelled a transaction with Western Union and received an email saying that the money would be returned to me in the next few days. Any unauthorized access or use of this system or its contents is strictly prohibited.   WU has the right to assign this Agreement to any party, at any time without Your consent. The scammers told people to send money through Western Union. In lieu of receiving the refund by a Western Union money transfer, You may request WU to mail You a check in the amount of the refund. Other product, service and company names appearing on the Website may be trademarks of their owners. ADMINISTRATION CHARGE: Transactions not picked up or canceled by You within 1 year of the send date will be assessed a non-refundable administration charge of up to $0.50 per month from the send date, not to exceed $42.00, which will be deducted from the amount sent (or where such charge exceeds the maximum amount permitted by law, the maximum amount permitted by law). PORTION OF THE SERVICES. If you used Western Union to send money transfers to a scammer between January 1, 2004 and January 19, 2017, you can file a claim to get money back. These victims will be recovering the full amount of their approved losses. They also pretended to be family members in need of cash or law enforcement officers demanding payment. 13. 8. When I ring them they don't really seem that interested. Services are directed solely to persons 18 and over. MoneyGram's wire transfer service is a fast and secure way to send money, as an alternative to cash or a personal check. Western Union seems to not care about me as a customer so i would advise people to use moneygram. Western Union and MoneyGram charge $15. Transactions may be reported to applicable authorities. IMPORTANT NOTICE FOR USING YOUR ACCOUNT TO PAY FOR THE TRANSACTIONS: By initiating the transactions from an Account, You (i) affirm You are the owner of the Account and have authority to initiate the transaction and (ii) authorize Western Union to initiate electronic debits and credits to Your Account to process and correct errors and resubmit the debit or credit, according to applicable rules, if a transaction cannot be completed. WHEN YOU SEND MONEY WITHIN THE U.S. OR ITS TERRITORIES ("U.S."), WESTERN UNION®, VIGO® AND ORLANDI VALUTASM ("OV") MONEY TRANSFER SERVICES (COLLECTIVELY, THE "SERVICE(S)") ARE PROVIDED BY WESTERN UNION FINANCIAL SERVICES, INC. ("WUFSI"). You expressly agree that You authorize Western Union to collect and use Your location as a part of the Western Union Website and eligibility for use of the Website. Receiver will normally receive funds in cash, check, or a combination thereof; with some Services, funds may be credited to a bank account, prepaid, debit or credit card ("Card(s)"), mobile wallet ("MWallet(s)"), or similar account (collectively, "Account(s)"). Western Union does not guarantee delivery or suitability of goods or services paid for with Services. The DOJ is using this penalty to provide refunds to eligible people worldwide who were tricked into paying scammers via Western Union. You may also receive a full refund in certain circumstances if You successfully assert an error or as otherwise provided under applicable law. You may view and retain a copy of the pages of the Website only for Your own personal, non-commercial use. Did you lose money to a scam, wiring the money via Western Union between January 1, 2004 and January 19, 2017? To get a copy, visit wu.com or email wuprivacy@westernunion.com. If the currency You select to send to an Account is not the currency in which the Account is denominated, the Account provider may convert the funds at its own currency exchange rate or reject the transaction. If NAM is unavailable, the parties or a court will select another arbitrator. The Account provider may impose additional fees on Receiver for receiving the funds into an Account. CONSUMER FRAUD ALERT: PROTECT YOURSELF, BE CAREFUL WHEN A STRANGER ASKS YOU TO SEND MONEY, ESPECIALLY FOR INTERNET AUCTIONS, NEWSPAPER OR TELEPHONE OFFERS. You will be responsible for up to $125 of the administration fees. Attempt to understand what I have done wring and insee nothing DOJ is using penalty. This Agreement is governed by Colorado law without regard to conflicts of law rules law without regard to conflicts law. 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